Refund policy

Kiddie Hut Return & Exchange Policy

At Kiddie Hut, every order is carefully packed and delivered with attention to quality. To ensure fairness for all customers, we only accept returns in case of damaged or defective items.

Return Eligibility (Damage-Only Policy)

You may request a return or exchange only if:

The product is damaged, broken, or defective upon delivery
The issue is reported within 24 hours of receiving your order
You provide clear photos or video evidence of the damage

❌ Returns are not accepted for:

Size or color changes
Change of mind or preference
Opened items with no damage

📦 Open Parcel Before Payment

For your convenience and peace of mind:

You can open and check your parcel before paying the rider

If everything is correct:
✔️ Pay the rider as usual

If the item is damaged:
❌ Refuse the parcel immediately

This policy ensures you receive exactly what you ordered without hassle.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged:

Final sale or discounted products
Beauty, hygiene, or skin-contact items
Baby feeding products or consumables
Used or opened items without proof of damage

How to Report a Damaged Item

Contact us on WhatsApp with your order number
Share photos or videos of the damaged item and packaging
Our team will review and arrange:
- A replacement, or
- A refund to your original payment method