Shipping policy

📦 Kiddie Hut – Shipping & Customer Support Policy

🚚 Shipping Time

All Kiddie Hut orders are shipped through trusted courier partners such as TCS, Leopards, Blue-Ex, and M&P.

Estimated Delivery Time:
5 to 7 business days
(Delays may occur during peak seasons or high order volumes.)

📍 Tracking Information

Yes! Once your order is dispatched, you will receive a tracking number.

You can track your parcel via:

❌ Order Cancellation

You may cancel your order within 24 hours of placing it at no cost.

To cancel, email us with:
Subject: CANCEL ORDER – [Your Order Number]

⚠️ Once your order has been shipped, cancellation is no longer possible.

🏠 Incorrect Address

Entered the wrong address?

Please contact us within 24 hours via:
📧 support@kiddiehut.com

We will update it before shipment. Once shipped, address changes cannot be made.

💔 Damaged Item

We carefully pack every order, but in rare cases, damage may occur during delivery.

If your parcel arrives:

Before accepting:

  • If packaging is visibly damaged, refuse the parcel and inform the courier

After accepting:
Email us with:

  • Your Order Number
  • Clear photos of the damaged item and packaging

Once verified, Kiddie Hut will provide:
✔️ Replacement or
✔️ Refund (depending on the case)

📝 Order Changes

Need to modify your order?

⚠️ Once shipped, no changes can be made.

📮 Lost Packages

If your package appears lost:

  1. Contact your courier with your tracking number
  2. Request written confirmation that the parcel is lost
  3. Email the confirmation to support@kiddiehut.com

After review, we will arrange:

  • A replacement, or
  • A refund

❓ Need Help?

We’re here for you ❤️

📧 support@kiddiehut.com
📱 WhatsApp support available (response within 48 hours)

⚠️ Important Notes

  • Some items may ship separately due to multiple warehouses
  • Delivery times may increase during busy seasons
  • Order cancellations may be subject to a 20% cancellation/restocking fee if processing has already begun